Terms and conditions
The website www.hotelpergola.it is an online information service provided by Hotel La Pergola (hereinafter referred to as "Hotel La Pergola" or "Hotel"), through which the user of the site (hereinafter referred to as "User" or "Client") can inquire, check, and send, via the guided procedure contained on the site itself by the Hotel, the request for availability of the Hotel's accommodation services. This request for availability can also be made via a direct email request from the client to the Hotel's email: [email protected], via a request on the social platforms of Hotel La Pergola in Alba Adriatica, or directly through a phone call/whatsapp to the numbers: 0039.0861.711068 – 0039.347.2204687. The use of the hotelpergola.it website and the services contained is subject to the acceptance by the User of the terms and conditions. The request for availability is not binding and does not form a contractual agreement neither for the Client nor for Hotel La Pergola.
1 RESERVATION
The booking request. The price is fixed per room per day. The management of Hotel La Pergola reserves the right to not accept the booking request. The booking confirmation that Hotel La Pergola sends to the Client is binding for both parties and represents the finalization of the booking contract with an option. In case a response is requested, the Client has the duty to respect the timeframes set by the management of Hotel La Pergola to have accepted the option and definitively confirmed the booking. At that point, Hotel La Pergola will commit to sending a confirmation email to the Client. All bookings must be reconfirmed via email accepting the exclusion conditions of the establishment. Arrival Departure. Rooms are available to the client from 2:00 PM on the day of arrival (check-in). On the day of departure (check-out), the rooms must be vacated by the client by 10:30 AM. Our hotel does not have rooms for smokers and pets are not allowed.
2 PRICES
Our prices are per room per day including Bed and Breakfast, free Wi-Fi, free use of bicycles, and free beach service (no. 1 umbrella and no. 2 sun loungers at most). The tourist tax: euro 1.00 per person per day, from 14 years and up, is not included in the price and must be paid at the Hotel by the client upon arrival.
More information on the tourist tax is available at the following link: https://www.comune.alba-adriatica.te.it/imposta-di-soggiorno.
Reductions for children only apply when staying in an extra bed in the parents' room. Children under 2 years of age are entitled to the addition of the third bed with only an addition of euro 15 per day. For children from 2 to 8 years, with an extra bed in the parents' room, a 50% discount on the adult rate will be applied. For children from 9 to 12 years, with an extra bed in the parents' room, a 30% discount on the adult rate will be applied. Children aged 13 or over, at the time of booking are considered as adults.
3 FREE SERVICES
Beach service: for each room booked, for the booked period, the beach service including no.1 umbrella with no.2 sun loungers at the "Al Faro" Beach Resort is available for free. However, the client can also inform the management about not using the beach service during the stay.
Parking: for each room, for the booked period, no. 1 unguarded outdoor parking space is assigned for free; Free WI-FI at "Hotel La Pergola" and on the beach at "Al Faro Beach Resort".
4 CANCEL OR MODIFY YOUR BOOKING
Cancellation of the booking: it is unpleasant both for you and for us. Up to 30 days before the day of arrival, it is possible to cancel the booking for free and obtain a refund of the deposit already paid. Bookings confirmed and cancelled by the client between the 29th and 15th day may be refunded up to 60% of the advance already sent. Bookings cancelled by the client 14 days before arrival will not result in any refund to the client of amounts already paid - PENALTY 100%. For more information, you can contact us directly;
Cancellations for Non-Refundable room type: it is not possible to cancel or modify the booking of rooms booked through the “Non-Refundable” formula. In case of cancellation of non-refundable rooms, the management of Hotel La Pergola retains the entire amount already paid by the client. The 100% penalty is also applied in case of no-show
5 BOOKING CONFIRMATION AND PAYMENT
Bookings: the reservation is guaranteed with a confirmation deposit of 1/3 of the total value. The 1/3 deposit can be made either online with the client providing their credit card details, or via bank transfer, postal order, or PayPal. The various payment methods are listed below:
Bank Transfer
Bank: Intesa Sanpaolo - Branch of Alba Adriatica (Te),
IBAN: IT20 G030 6976 7211 0000 0002 415,
BIC: BCITIMM.
Account Holder: La Pergola sas di Zivelli Sandro & c.
Payment Description: Deposit for booking confirmation of the stay at Hotel La Pergola by... (name, surname of the client) from ..... to..... (booking period).
Postal Order
Made out to Hotel La Pergola, Post Box No. 1 - 64011 Alba Adriatica (Te)
Postal Order Description: Deposit for booking confirmation of the stay at Hotel La Pergola by... (name, surname of the client) from ..... to..... (booking period).
PayPal
Account: [email protected]
PayPal Description: Deposit for booking confirmation of the stay at Hotel La Pergola by... (name, surname of the client) from ..... to..... (booking period).
Secure Payment via Credit Cards
(Visa, Mastercard, American Express, Blue Card) through a secure payment system. The client communicates the credit card number, the security code on the back of the card, and the expiry date. Any irregular, rejected, incomplete, or fraudulent payment for a reason attributable to the client will result in the cancellation of the reservation.
Upon successful payment, the client will receive a detailed reply and a receipt for the payment of the stay via email that the client specified during the quote request phase. The reply is the agreement between the parties.
Upon arrival at the hotel, the client will be given a summary invoice of the total amount of the stay including the tourist tax to be paid in cash in addition. The use of an invalid credit card automatically results in the cancellation of the reservation. In case of Early Departure, the Management reserves the right to charge the full amount of the booked stay.
6 DATA PROTECTION
This section provides information about data in relation to bookings.
WHO IS RESPONSIBLE FOR THE DATA PROCESSING OF THE HOLDERS?
Identity: LA PERGOLA SAS di Zivelli Sandro & C. (hereafter, "HOTEL LA PERGOLA")
Tax Code: IT00845140672
Address: Hotel La Pergola, Via Emilia, 9 - 64011 Alba Adriatica (Te)
Data Protection Officer (DPO): Our DPO can be contacted through the following channels:
o Email: [email protected]
o Address: Hotel La Pergola, Via Emilia, 9 - 64011 Alba Adriatica (Te)
WHAT USER DATA WILL HOTEL LA PERGOLA PROCESS? For the correct provision of the service,
HOTEL LA PERGOLA will process the following categories of data:
Identifying data: name, surname, nationality.
Contact information: email address, phone number.
HOTEL LA PERGOLA: Products and services purchased.
Stay preferences.
Economic, financial, and insurance data.
Other data: data provided by the subjects in free fields.
The requested data are mandatory and necessary for the correct provision of the service, which cannot be provided in their absence. If the requested data are not mandatory, this will be indicated on the form. In case the user provides third-party data, they declare to have their consent and commit to informing them about the Privacy Policy, thereby relieving HOTEL LA PERGOLA of any responsibility in this regard. HOTEL LA PERGOLA reserves the right to carry out periodic checks to confirm the above, adopting due diligence, in accordance with data protection regulations.
WHAT IS THE JUSTIFICATION FOR PROCESSING USERS' DATA?
The justification for the processing of personal data will be the execution of the contract between the parties. For sending commercial services, users' consent will be required. Consents obtained for the aforementioned purposes are not linked to each other, and the user can revoke one without affecting the others. To revoke consent, the user can contact HOTEL LA PERGOLA through the following methods: [email protected]
7 COMPETENT FORUM
For any dispute arising regarding the interpretation, execution, and/or resolution of booking contracts, Hotel La Pergola relies on the Forum of MILAN.
1 RESERVATION
The booking request. The price is fixed per room per day. The management of Hotel La Pergola reserves the right to not accept the booking request. The booking confirmation that Hotel La Pergola sends to the Client is binding for both parties and represents the finalization of the booking contract with an option. In case a response is requested, the Client has the duty to respect the timeframes set by the management of Hotel La Pergola to have accepted the option and definitively confirmed the booking. At that point, Hotel La Pergola will commit to sending a confirmation email to the Client. All bookings must be reconfirmed via email accepting the exclusion conditions of the establishment. Arrival Departure. Rooms are available to the client from 2:00 PM on the day of arrival (check-in). On the day of departure (check-out), the rooms must be vacated by the client by 10:30 AM. Our hotel does not have rooms for smokers and pets are not allowed.
2 PRICES
Our prices are per room per day including Bed and Breakfast, free Wi-Fi, free use of bicycles, and free beach service (no. 1 umbrella and no. 2 sun loungers at most). The tourist tax: euro 1.00 per person per day, from 14 years and up, is not included in the price and must be paid at the Hotel by the client upon arrival.
More information on the tourist tax is available at the following link: https://www.comune.alba-adriatica.te.it/imposta-di-soggiorno.
Reductions for children only apply when staying in an extra bed in the parents' room. Children under 2 years of age are entitled to the addition of the third bed with only an addition of euro 15 per day. For children from 2 to 8 years, with an extra bed in the parents' room, a 50% discount on the adult rate will be applied. For children from 9 to 12 years, with an extra bed in the parents' room, a 30% discount on the adult rate will be applied. Children aged 13 or over, at the time of booking are considered as adults.
3 FREE SERVICES
Beach service: for each room booked, for the booked period, the beach service including no.1 umbrella with no.2 sun loungers at the "Al Faro" Beach Resort is available for free. However, the client can also inform the management about not using the beach service during the stay.
Parking: for each room, for the booked period, no. 1 unguarded outdoor parking space is assigned for free; Free WI-FI at "Hotel La Pergola" and on the beach at "Al Faro Beach Resort".
4 CANCEL OR MODIFY YOUR BOOKING
Cancellation of the booking: it is unpleasant both for you and for us. Up to 30 days before the day of arrival, it is possible to cancel the booking for free and obtain a refund of the deposit already paid. Bookings confirmed and cancelled by the client between the 29th and 15th day may be refunded up to 60% of the advance already sent. Bookings cancelled by the client 14 days before arrival will not result in any refund to the client of amounts already paid - PENALTY 100%. For more information, you can contact us directly;
Cancellations for Non-Refundable room type: it is not possible to cancel or modify the booking of rooms booked through the “Non-Refundable” formula. In case of cancellation of non-refundable rooms, the management of Hotel La Pergola retains the entire amount already paid by the client. The 100% penalty is also applied in case of no-show
5 BOOKING CONFIRMATION AND PAYMENT
Bookings: the reservation is guaranteed with a confirmation deposit of 1/3 of the total value. The 1/3 deposit can be made either online with the client providing their credit card details, or via bank transfer, postal order, or PayPal. The various payment methods are listed below:
Bank Transfer
Bank: Intesa Sanpaolo - Branch of Alba Adriatica (Te),
IBAN: IT20 G030 6976 7211 0000 0002 415,
BIC: BCITIMM.
Account Holder: La Pergola sas di Zivelli Sandro & c.
Payment Description: Deposit for booking confirmation of the stay at Hotel La Pergola by... (name, surname of the client) from ..... to..... (booking period).
Postal Order
Made out to Hotel La Pergola, Post Box No. 1 - 64011 Alba Adriatica (Te)
Postal Order Description: Deposit for booking confirmation of the stay at Hotel La Pergola by... (name, surname of the client) from ..... to..... (booking period).
PayPal
Account: [email protected]
PayPal Description: Deposit for booking confirmation of the stay at Hotel La Pergola by... (name, surname of the client) from ..... to..... (booking period).
Secure Payment via Credit Cards
(Visa, Mastercard, American Express, Blue Card) through a secure payment system. The client communicates the credit card number, the security code on the back of the card, and the expiry date. Any irregular, rejected, incomplete, or fraudulent payment for a reason attributable to the client will result in the cancellation of the reservation.
Upon successful payment, the client will receive a detailed reply and a receipt for the payment of the stay via email that the client specified during the quote request phase. The reply is the agreement between the parties.
Upon arrival at the hotel, the client will be given a summary invoice of the total amount of the stay including the tourist tax to be paid in cash in addition. The use of an invalid credit card automatically results in the cancellation of the reservation. In case of Early Departure, the Management reserves the right to charge the full amount of the booked stay.
6 DATA PROTECTION
This section provides information about data in relation to bookings.
WHO IS RESPONSIBLE FOR THE DATA PROCESSING OF THE HOLDERS?
Identity: LA PERGOLA SAS di Zivelli Sandro & C. (hereafter, "HOTEL LA PERGOLA")
Tax Code: IT00845140672
Address: Hotel La Pergola, Via Emilia, 9 - 64011 Alba Adriatica (Te)
Data Protection Officer (DPO): Our DPO can be contacted through the following channels:
o Email: [email protected]
o Address: Hotel La Pergola, Via Emilia, 9 - 64011 Alba Adriatica (Te)
WHAT USER DATA WILL HOTEL LA PERGOLA PROCESS? For the correct provision of the service,
HOTEL LA PERGOLA will process the following categories of data:
Identifying data: name, surname, nationality.
Contact information: email address, phone number.
HOTEL LA PERGOLA: Products and services purchased.
Stay preferences.
Economic, financial, and insurance data.
Other data: data provided by the subjects in free fields.
The requested data are mandatory and necessary for the correct provision of the service, which cannot be provided in their absence. If the requested data are not mandatory, this will be indicated on the form. In case the user provides third-party data, they declare to have their consent and commit to informing them about the Privacy Policy, thereby relieving HOTEL LA PERGOLA of any responsibility in this regard. HOTEL LA PERGOLA reserves the right to carry out periodic checks to confirm the above, adopting due diligence, in accordance with data protection regulations.
WHAT IS THE JUSTIFICATION FOR PROCESSING USERS' DATA?
The justification for the processing of personal data will be the execution of the contract between the parties. For sending commercial services, users' consent will be required. Consents obtained for the aforementioned purposes are not linked to each other, and the user can revoke one without affecting the others. To revoke consent, the user can contact HOTEL LA PERGOLA through the following methods: [email protected]
7 COMPETENT FORUM
For any dispute arising regarding the interpretation, execution, and/or resolution of booking contracts, Hotel La Pergola relies on the Forum of MILAN.